Richard Loek's website

HostGator – worthless, caught on chat

Host Gator - pretty worthless for service

Chat ID: 44997240 Initial Question: Shared - Tech Support - Website Issues
1:22:12 PMSystem Adebayo A has joined the chat!
1:22:51 PMRick Loek Hello Adebayo - I have a challenging issue I am sure you can solve quickly
1:23:06 PMAdebayo A Welcome to LiveChat Rick! I'd be glad to assist you today!
1:23:44 PMRick Loek Something is adding spurious malicious files to my websites
1:24:30 PMRick Loek wp-includes/random_compat/axnixviw.php Thursday July 13th, 2017 at 5:17 am UTC cb1260292e177c921cc2508c0226b6c5 wp-includes/Text/Diff/Engine/gbxndbwl.php Thursday July 13th, 2017 at 5:17 am UTC 37a390d109f3f7ec5452b0dbe47e251a wp-content/plugins/elementor/aqjtmwex.php Thursday July 13th, 2017 at 5:17 am UTC fd130a961b3af0147d47f1f26e9a8002
1:24:46 PMRick Loek Under whyihatevariableannuities.com
1:25:11 PMRick Loek I suspect you have tools/logs that tell you how these were created
1:28:58 PMAdebayo A Unfortunately, we do not. We partner with a company called SiteLock that is a software tool for scanning and cleaning malware. Outside of this, you would have to consult with a web developer to look into that.
1:29:31 PMRick Loek do you have FTP logs?
1:30:05 PMRick Loek shell logs?
1:32:10 PMRick Loek I need some support from HostGator - what can HostGator do with this?
1:32:27 PMRick Loek I saw that SiteLock was to be included but I see no way to enable it
1:33:57 PMAdebayo A You would need a SiteLock agent to assist with this as they would be able to help with first cleaning the malware. The SiteLock software will not work on cleaning existing malware.
1:34:51 PMRick Loek Okay - so, Host Gator has zero support for this... that is what you are telling me.
1:35:34 PMRick Loek can you provide a new account as a courtesy that I can migrate my websites to?
Chat ID: 44997240 Initial Question: Shared - Tech Support - Website Issues
1:22:12 PMSystem Adebayo A has joined the chat!
1:22:51 PMRick Loek Hello Adebayo - I have a challenging issue I am sure you can solve quickly
1:23:06 PMAdebayo A Welcome to LiveChat Rick! I'd be glad to assist you today!
1:23:44 PMRick Loek Something is adding spurious malicious files to my websites
1:24:30 PMRick Loek wp-includes/random_compat/axnixviw.php Thursday July 13th, 2017 at 5:17 am UTC cb1260292e177c921cc2508c0226b6c5 wp-includes/Text/Diff/Engine/gbxndbwl.php Thursday July 13th, 2017 at 5:17 am UTC 37a390d109f3f7ec5452b0dbe47e251a wp-content/plugins/elementor/aqjtmwex.php Thursday July 13th, 2017 at 5:17 am UTC fd130a961b3af0147d47f1f26e9a8002
1:24:46 PMRick Loek Under whyihatevariableannuities.com
1:25:11 PMRick Loek I suspect you have tools/logs that tell you how these were created
1:28:58 PMAdebayo A Unfortunately, we do not. We partner with a company called SiteLock that is a software tool for scanning and cleaning malware. Outside of this, you would have to consult with a web developer to look into that.
1:29:31 PMRick Loek do you have FTP logs?
1:30:05 PMRick Loek shell logs?
1:32:10 PMRick Loek I need some support from HostGator - what can HostGator do with this?
1:32:27 PMRick Loek I saw that SiteLock was to be included but I see no way to enable it
1:33:57 PMAdebayo A You would need a SiteLock agent to assist with this as they would be able to help with first cleaning the malware. The SiteLock software will not work on cleaning existing malware.
1:34:51 PMRick Loek Okay - so, Host Gator has zero support for this... that is what you are telling me.
1:35:34 PMRick Loek can you provide a new account as a courtesy that I can migrate my websites to?
1:36:40 PMAdebayo A You would just purchase the new account if you need a new account. But this wouldn't likely not resolve your potential malware issue it that is your goal.
1:37:38 PMRick Loek well, then you are saying I should find a new hosting provider. Not sure your management would like this message being shared all over the internet.
1:38:19 PMRick Loek by installing each website newly and installing each plug-in fresh it would certainly remove all malware that might be present.

His response - hang up the chat...

I had already saved the transcript, which his company won't like.

Senator Jim Beall

I had the pleasure of listening to State Senator Jim Beall speak at a luncheon in April.  It was interesting to hear some of the initiatives.  If you aren’t aware of who Jim Beall is he is an elected official who has a passion for supporting Mental Health and getting it the funding it truly needs.

One subject Mr Beall spoke of was the cost of various shortcomings of our communities.  The phrase was who pays for <fill in the blank>.  The answer was we all do.  Who pays for the homeless?  We all do.  Today a report was released that put in concrete how badly we are all paying for this.

Keep in mind – I am not waiving my finger saying these people are an issue.  I’m stating boldly that our society has somehow failed these people.  Well, failed is harsh and only true if we give up on them.

My cry for help is to have the entire community, not just the folks nominated and put on some committee (which by the way excludes input from those they are supposed to serve).  Each and everyone of us can “be the one.”

Here is the article in the Mercury News that has the details of the costs.

Give a hand up, not a hand out.  Buy someone a meal, buy someone a razor, buy someone a hair cut and a shower.  Giving cash does not seem likely to truly provide the needed help.

Homeless and physically challenged
My Buddy, Phil – homeless

Stigma – what would you do

As the last couple of weeks have unfolded I’ve seen many aspects of humanness that I’ve not seen or perhaps simply ignored.

Stigma – what a sharp and stinging word!  You don’t even know what the stigma is associated with and you already know it hurts.  There is meaning being created.  Or even worse – judgement from others helping to reinforce the infliction (creation) of stigma.

Yesterday, May 22, 2015 at around 4:25 PM, Mary and I were returning to our office on Winchester Boulevard in Campbell from running an errand.  We found, or noticed, a mountain bike outside of our office.  As we entered the building we were met by a young man, maybe 18, maybe a little older.  Hard to know at that point (I later determined he is around 21).

The young man asks if we do health insurance.  We both say yes and invite him into the office.  We also encouraged him to bring his bike into the lobby, which he did.

After just a few moments of speaking with Ronnie we determined he really is not looking for insurance.  He is looking for someone who cares enough to help him.  He has been homeless and living on the streets of San Jose.  He came to California from Nebraska. “I just want to get home to Nebraska,” he says.

Ultimately he was looking for $109 for a Greyhound ticket to Lincoln Nebraska.  Mary dove right in – calling agencies.  After several calls it was suggested she reach out to a church in his hometown.  Mary asked Ronnie what church may be supportive of him.  She called the pastor.

Well, this was not Ronnie’s first episode with needing a ride home.  The pastor will be talking with the family to see if the church will buy a ticket home.  If they buy the $109 ticket Ronnie will be on the streets for three weeks.  The $109 ticket requires advanced purchase.

While Mary was making her calls I was making my calls.  There were a few agencies that were open at 4:30 PM on Friday before Memorial Day weekend.  Most unsettling was that the City of San Jose’s homeless hotline was an answering machine and very vague about what number to press.  I dislike automated voice response phone systems.  Seemed any path I chose I was left with the option to leave a message.  Frustrating!

I was asking Ronnie many questions.  Much was learned about a young man on the streets.  He chooses to be one his own as he does not feel safe with groups.  He has extreme anxiety in groups.  He also mentioned he had been molested on the streets.  At the age of 14 he witnessed his uncle kill his mother, grandmother, step-father and wound his cousin.

Do you think this young man has some stigma he is dealing with?

What words would you use to motivate Ronnie to step up and push through his fears?

Would you take $109 out of your pocket for a bus ticket?  If we were to put him on a bus for Nebraska with just a days notice the price was more like $280 or more.

Ultimately I offered to take Ronnie to the City Teams shelter.  They would provide him a meal and a place to sleep for free for a week.  There after it would be $5 a day. Because of his anxiety he was not able to embrace this option.

He has Mary’s and my email address – heart broken, we had to let him continue on his adventure.

There is so much more that Ronnie and I spoke about.  I would like to figure out how to best support our homeless population.  The people, yes they are people, truly need our support.

We are all connected – how will you help?  Rather, will you help?

I asked Ronnie if he had considered the military.  He lit up, smiled and said yes, but sadly stated, “I don’t know if they will take me with my tattoos.”  I called the Army recruiter and got a message machine at 4:50 PM on Friday.  Well, we don’t know if they will take him.  He has a tattoo over his right eyebrow in addition to his arm and neck and who knows where else.

Another discussion of homelessness in San Jose

California State Senator, Jim Beall
California State Senator, Jim Beall

Today I had lunch with movers and shakers in the Santa Clara county.  State Senator Jim Beall was speaking about issues he is addressing at the state level, which impacts all of us.  Homelessness was one of the various topics he raised.  Ironically, I had raised this conversation, about the homelessness in San Jose, at my table not knowing that Mr. Beall will later raise the issue too.  I was fortunate enough to spend lunch with a couple of very powerful and friendly people.  A philanthropist who I will be following up with.

At one point the conversation turned to women’s rights to decide what happens with their bodies.  Very engaging and enlightening conversation.

A video, maybe the gateway to becoming homeless

When I shared with the philanthopist my current concern, how to compassionately support our homeless population, she shared with me a great video.  The video is not about homelessness, per se, it is rather about the poverty right here in Silicon Valley.  http://www.cnn.com/2015/03/23/opinions/sutter-apple-google-poverty/index.html

What are you doing to make a difference with people?  A hug and a smile often can make a huge difference.